This Privacy Policy describes how Faculties Online ("we," "us," or "our") collects, uses, stores, and discloses your information when you access or use our website www.facultiesonline.com (the "Site") and our related services (the "Services"). This policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (SPDI Rules), and other applicable Indian laws.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Account Information: Name, email address, phone number, location, password, and profile picture.
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Sensitive Personal Data or Information (SPDI):
- Financial information (e.g., bank account details, payment card information) when processing payments. (We may use third-party payment gateways, and if so, this will be clearly stated. We will not store full credit card details on our servers.)
- Any other information freely given by the user, that is considered SPDI.
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Profile Information:
- For Trainers/Institutes: Qualifications, experience, skills, training areas, certifications, and teaching methodologies.
- For Students: Learning goals, subject preferences, and specific training requirements.
- Communications: Messages exchanged between trainers/institutes and students, reviews, ratings, and feedback.
- User-Generated Content: Content posted by users, such as training requests, trainer profiles, and course descriptions.
Non-Personal Information:
- Usage data (pages visited, search queries, user interactions).
- Device information (IP address, browser type, operating system).
- Cookies and similar tracking technologies.
2. Purpose of Collection and Use of Information
We use your information for the following purposes:
- To provide and maintain the Site and Services.
- To facilitate connections between trainers/institutes and students.
- To process payments and manage transactions.
- To communicate with users, including notifications, updates, and support.
- To personalize user experience.
- To improve the Site and Services.
- To prevent fraud and abuse.
- To comply with legal obligations under Indian law.
- To resolve disputes.
- For internal analytics.
3. Disclosure of Information
We may share your information with:
- Other users of the Site (as necessary for service provision).
- Third-party service providers (payment processing, hosting, analytics).
- Law enforcement or government authorities (as required by law).
- In connection with a business transfer (merger, acquisition).
- When there is a legal obligation to do so.
4. Data Security and Retention
- We implement reasonable security practices and procedures as per the SPDI Rules to protect your information.
- We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
- We will make a reasonable effort to destroy data when it is no longer needed.
- We utilize secure servers and encryption technologies.
5. User Rights
Under Indian law, you have the right to:
- Access your personal information.
- Correct inaccuracies in your personal information.
- Withdraw your consent (where applicable).
- Request the deletion of your personal data, within legal limits.
- Lodge complaints with the relevant authorities.
6. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Steve Danny
E-mail: steve@facultiesonline.com
Contact Number: 8553535384
Address: The Emerald Towers, Pondicherry
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on the Site.
8. Consent
By using the Site and Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
9. Children's Privacy
Our Site and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete it.
10. Third Party Links
Our site may contain links to other sites. We are not responsible for the privacy practices of those sites.